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COVID-19

We encourage all our organizers to read and relate to the article below regarding COVID-19. This article is constantly updated and applies to all Danish and Norwegian organizers at Tikkio - texted in English

For Norwegian Organizers

Dear organizer,

As you have registered, the Corona virus is causing its spread to major challenges – also for our industry. Here are some immediate tips for the road ahead.

Stop ticket sales at canceled event

  • Leave the event published, but set the ticket to not be on sale
  • If you are in doubt about how ticket availability is adjusted, read more here: https://tikkio.com/c/en/use-of-hidden- tickets/
  • Add information about stopped ticket sales in the event description – If necessary, copy this text into the top of the description: “Following orders from the authorities, this event is canceled or postponed – ticket sales are therefore stopped with immediate effect. Please have patience, we are working hard to find the best possible solution for everyone involved. ”

Duration

Relate to the government’s duration announcements at any given time and adjust information and ticket sales accordingly.

About cancellation or postponement

If you have an event in the period that cannot or should not be run, you must first investigate the possibilities of delaying the event to a later date. Engage with the performers and the venue. Find a common decision before orienting your ticket buyers.

Information

We recommend that you follow the development – including at NKA and other industry organizations, cf. joint statement from those as of March 11: https://www.konsertarrangor.no/nyhetsarkiv/2020/musikkbransjen-mobiliserer

refunds

Ask ticket buyers to be patient and wait for more information. There are very special circumstances for everyone involved.

You have received payment for sale from your events, so we recommend that you put the money aside until all parties have become wiser about what happens next.

Both Tikkio’s obligations and our organizers’ obligations in terms of purchase and event descriptions, including the organizer’s responsibility for the execution of the event, including the ticket buyer’s right to a refund, will cease if the event is affected by a Force Majeure situation before or during the event. By Force Majeure is meant causes that are beyond Tikkio’s and / or organizer’s reasonable control, such as major outbreaks, national security orders or instructions from national or local authorities.

Finally

Keep your head cold and your heart warm – we’re all in the same boat and have to look out for each other!


For Danish Organizers

Following the Prime Minister’s press conference last night (March 11, 2020), here is a summary and some recommendations for you as an organizer with us.

Stop ticket sales for events in March

  • Stop ticket sales at your events in March
  • Let the event remain Published, but set the ticket itself to not be on sale
  • If you have any doubts about how ticket availability is adjusted, read more here: https://tikkio.com/c/en/application-of-hidden- tickets/
  • Add information about stopped ticket sales to event description – copy if necessary. this text at the top of the description: “Following the instructions of the authorities, this event is canceled or postponed – ticket sales have therefore stopped with immediate effect. If you have already purchased a ticket, you will be contacted with further information on the further process – please be patient, we are all working on high pressure to find it best possible solution for everyone involved. “

About participants

At the time of writing, the authorities are calling for canceling or postponing events with more than 100 participants – initially for the next 14 days, ie. March.

It is expected that the invitation will develop into a definite injunction already within a day from the time of writing.

Even if your event has less than 100 participants, you should still consider whether it can be postponed or canceled.

Follow the development of the authorities’ instructions at https://politi.dk/corona

About the period

Initially, deal with events during the period that the authorities give directions – at the time of writing: the month of March.

Events after March 31, you should not make any sales changes yet.

The period may be extended, but we must all take one day at a time and follow the updated instructions of the authorities.

About cancellation or postponement

If you have an event during the period that cannot or should not be held, cancellation is not your only option.

You should first explore the options for postponing the event to a later date. Dialogue with your performers and your venue, and make a joint decision before orienting your car buyers.

If a postponement is not possible, then of course you must cancel the event.

About refunds

The government is in dialogue with a number of industry organizations on grant packages and the circumstances of cancellation and deferral of events.

We recommend that you follow the development – i. at Dansk Live: http://dansklive.dk/artikler/faq-omkring-covid-19-and-arrangements/

Ask the ticket buyers to be patient and wait for more information. There are very special circumstances in play for everyone involved.

You have received payment for all sales from your events, so we recommend that you put the money aside until all parties have become wiser in the future.

Finally

Keep your head cold and your heart warm – we’re all in the same boat and have to look out for each other.

Read tonight’s press conference here: https://www.dr.dk/nyheter/indland/danmark-bliver-lucket-ned-saadan-kan-det-paavirke-dig

Account, Customer success & Content Manager in Tikkio Denmark.
I am a former musician with an MSc in Economics and Business Administration. Pragmatist, with broad knowledge in sub-cultures. I enjoy working with the CRM-tool Pipedrive, and have a great big love for the 1960s soul and beat music as well as Veronica Maggio.