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Support | English

FAQ

Live Support Hours

Monday - Friday: 9.00 - 16.00
Weekends & Holidays: 10.00 - 15.00


Within our Live Support Hours we strive to reply within 1-3 hours. Support requests outside these hours will be replied the next morning.

Furthermore, when you submit a support request outside our Live Support Hours, you'll receive an auto-reply including a hotline phone number for urgent matters.

Have you considered reaching out to the event organizer?

Very often, they are a lot better suited to answer your question than we are.
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