Support

To find your purchases, you can log in to www.tikkio.com with your email address. Then select "My purchases". You can also download the app called "Tikkio" and select "My purchases". there. There you will see a complete list of all tickets and items you have purchased. All purchases are followed by an email to the address you are registered with including a valid QR code that can be used at when verifying tickets and purchases at the event, so search for Tikkio in your email clients. If you have more than one email address, please check if you have used one of these to register your account. Occasionally, emails from us may be put in spam / junk mail, so take a look there. If you do not find the tickets on any of your known email / user accounts, then it's likely that your purchase has not been completed.

If it looks like that to much money are withdrawn from your account, this is usually because of a communication breach with your bank at the time of purchase. This is mostly a just a reservation on your account, and you can expect this to disappear within 2-3 banking days.

Tikkio or the organizers can not control or guarantee the validity of any purchase through non-official channels and you run the risk not being granted access to the event.

The name of the ticket buyer printed on a ticket usually does not have implications on who can use the ticket . Usually anyone who is in possesion of the ticket with a readable QR code can use the ticket.

If you log on to www.tikkio.com and go to "My purchases", you can find single tickets that can be downloaded as PDF, to be printed or displayed on a smartphone. It is important that everyone uses single unique tickets to avoid problems at the entrance.