Regret / Undo purchase
Unfortunately, we do not have the opportunity to refund purchases on behalf of the organizer. You can try to sell it or give it away. To sell it safely, go to and and choose "My Purchases" then click "View Ticket" to download the ticket as PDF. You you can safely send, print and give this away to any new ticket holder.
Empty shopping cart when purchasing via web
This is most likely to happen if your internet browser is not updated. Update your browser, try another browser, or purchase through our app, and you'll see that it will probably work. Please contact us for help if you canĀ“t make it work.
I can not find my tickets

To find your purchases, you can log in to with your email address. Then select "My purchases". You can also download the app called "Tikkio" and select "My purchases". there. There you will see a complete list of all tickets and items you have purchased. All purchases are followed by an email to the address you are registered with including a valid QR code that can be used at when verifying tickets and purchases at the event, so search for Tikkio in your email clients. If you have more than one email address, please check if you have used one of these to register your account. Occasionally, emails from us may be put in spam / junk mail, so take a look there. If you do not find the tickets on any of your known email / user accounts, then it's likely that your purchase has not been completed.

Forgot your password
If you've lost your password, you can get a new one by choosing forgot in log in mode and enter your email address there. Then follow the instructions on the screen. If you do not receive an email with instructions, check your spam / spam / unwanted mail filter to see if it's located there.
Too much withdrawn from your account?

If it looks like that to much money are withdrawn from your account, this is usually because of a communication breach with your bank at the time of purchase. This is mostly a just a reservation on your account, and you can expect this to disappear within 2-3 banking days.

Tickets purchased privately

Tikkio or the organizers can not control or guarantee the validity of any purchase through non-official channels and you run the risk not being granted access to the event.

Name of ticket buyer

The name of the ticket buyer printed on a ticket usually does not have implications on who can use the ticket . Usually anyone who is in possesion of the ticket with a readable QR code can use the ticket.

How do I pick up my purchases?

If you log on to and go to "My purchases", you can find single tickets that can be downloaded as PDF, to be printed or displayed on a smartphone. It is important that everyone uses single unique tickets to avoid problems at the entrance.

Did you not find an answer to your enquiery? Send us a support message.

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