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Support | English

Search our FAQ for answers or reach out to our world-class support team if you need further assistance – we try to reply within 24 hours.


Can I regret/undo my purchase?
Tickets are not covered by the right of withdrawal and are therefore basically non-refundable. You can try selling your tickets or giving them away. You will find all your tickets under "My user account" when you are logged in with us.
Where do I find my tickets?

You can find your tickets by logging into our website.

Then go to "My User Account". There you have a complete overview of all the tickets and goods you have purchased. Tickets and receipt will also be sent to you along with the order confirmation once you have completed your purchase.

Forgot password

Go to and enter your email address there. If you can't find a confirmation email, check your junk / spam / junk mail filter first if it's there, if not, create a new user account.

Empty shopping cart...
This may be due to several things:
1. The purchase process is subject to a checkout timer, so if you do not complete your purchase within 10 minutes, your shopping cart will be emptied automatically
SOLUTION: Try starting the order process again and completing within 10 min.
2. If your browser (Chrome, Safari, Explorer, etc.) has not been updated for a long time, your purchase may be canceled for security reasons.
SOLUTION: Update your browser and try again - or try to complete the purchase in another browser.
Reservation on my bank account...

If it appears that you have been overcharged for your purchase or that you have not received tickets, this is usually due to a communication failure with your bank. Then this is just a reservation. They usually disappear within minutes, but in some cases can take up to one business day. Contact us if it should take longer.

I have bought several tickets and we do not arrive at the same time. What do I do?

To get single tickets, log on to and go to "My User Account". There you can select "View ticket" to download one PDF file per ticket. To avoid any trouble at the entrance to the event, we recommend that all tickets be downloaded as single tickets and used separately. So avoid using the personal QR code contained in the receipt.

Resold tickets...

Purchases and sales made outside of Tikkio are done at your own risk. Tickets purchased privately can neither we nor the organizer guarantee.

Companions & age limits

Whether the attendance certificate is accepted is up to the organizer. Contact them on Facebook or via email.

How do I delete my Tikkio account?

You always have the opportunity to delete your account with Tikkio.

This can be done as follows:

1. Log in to Tikkio

2. Click the “My User Account” tab at the top right corner.

3. Then click on "My profil"

4. Scroll down the page and click on the "Remove account" button

If you experience complications with this, you are more than welcome to contact us at

Live Support Hours

Monday - Friday: 9.00 - 16.00
Weekends & Holidays: 10.00 - 15.00

Within our Live Support Hours we strive to reply within 1-3 hours. Support requests outside these hours will be replied the next morning.

Furthermore, when you submit a support request outside our Live Support Hours, you'll receive an auto-reply including a hotline phone number for urgent matters.

Have you considered reaching out to the event organizer?

Very often, they are a lot better suited to answer your question than we are.
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