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Support | English

Search our FAQ for answers or reach out to our world-class support team if you need further assistance – we always reply within 24 hours.



We understandably receive some inquiries regarding COVID-19.

Therefore, we have prepared an article based on government guidelines. We all refer to this one before contacting the organizer or us.

I can not find my tickets

You can find your tickets by logging on to with your email address and password. Then go to "My User Account". There you have a complete overview of all the tickets and goods you have purchased. Purchase confirmation with link to tickets is also sent by email. If you have multiple email addresses, please check if you can have an account registered for any of these. Also check spam / spam.

Regret / Undo purchase
Unfortunately we are unable to refund purchases on behalf of the organizer. Tickets are also not covered by the right of refund. You can try to sell it or give it away. To sell it safely, go to and go to "My User Account" and click "View Ticket" to download the ticket as PDF. This you can safely send, print and give away to any buyer.
Forgot password

Go to and enter your email address there. If you can't find a confirmation email, check your junk / spam / junk mail filter first if it's there, if not, create a new user account.

Too much withdrawn from your account?

If it appears that you have been overcharged for your purchase or that you have not received tickets, this is usually due to a communication failure with your bank. Then this is just a reservation. They usually disappear within minutes, but in some cases can take up to one business day. Contact us if it should take longer.

Tickets purchased privately

Purchases and sales made outside of Tikkio are done at your own risk. Tickets purchased privately can neither we nor the organizer guarantee.

I have bought several tickets and we do not arrive at the same time. What do I do?

To get single tickets, log on to and go to "My User Account". There you can select "View ticket" to download one PDF file per ticket. To avoid any trouble at the entrance to the event, we recommend that all tickets be downloaded as single tickets and used separately. So avoid using the personal QR code contained in the receipt.

Empty shopping cart when purchasing via web
This is probably because you are using an outdated browser. Update your browser, use a different one or purchase through our app and you'll see how it works out. Tell us if you can't, and we will help you further.
I want to delete my account

You always have the opportunity to delete your account with Tikkio.

This can be done as follows:

1. Log in to Tikkio

2. Click the “My User Account” tab at the top right corner.

3. Then click on "My profil"

4. Scroll down the page and click on the "Remove account" button

If you experience complications with this, you are more than welcome to contact us at

Companions & age limits

Whether the attendance certificate is accepted is up to the organizer. Contact them on Facebook or via email.

Live Support Hours

Monday - Friday: 9.00 - 16.00
Weekends & Holidays: 10.00 - 15.00

Within our Live Support Hours we strive to reply within 1-3 hours. Support requests outside these hours will be replied the next morning.

Furthermore, when you submit a support request outside our Live Support Hours, you'll receive an auto-reply including a hotline phone number for urgent matters.

Have you considered reaching out to the event organizer?

Very often, they are a lot better suited to answer your question than we are.
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