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User terms | English

These are the ground rules for engaging with our platform – when you register an account and place orders in our webshop, you’ll have to agree to them

Update: Corona outbreak and cancellation or relocation of events

Both Tikkio's obligations and our organizers' obligations regarding purchases and event descriptions, including the organizer's responsibility for the performance of the event, including the ticket buyer's right to reimbursement, terminate if the event is affected by a Force Majeure situation before or during the event. By Force Majeure is meant causes that are beyond Tikkio's and / or the organizer's reasonable control, such as major outbreaks, national security orders or instructions from national or local authorities.

Terms of use & guidelines for purchases

Tikkio is a mediator service between you as a buyer and organizers as sellers. This purchase is a transaction between you and them. You accept their terms, and you need to contact them if you need the spesific terms. In any case you have no rights towards Tikkio when it comes to refunds etc.

Accepted payment methods

Tikkio accepts the following payment methods: Visa and Mastercard. The payment is processed by our supplier, PayEx. The website is secured by SSL-technology, the solution follows national and international security standards and is PCI compliant. Your card information will not be stored by us in any way.

Prices and availability

Tikkio sells tickets by many different organizers. It's the organizers, not Tikkio, who determine the price of the tickets and the total number of available tickets. The tickets are sold over sales channels like internet and mobile.

Cancelled or moved event

The organizer reserves the right to cancel or move events. Tickets for a cancelled event are refunded only on the organizer's terms. The organizer is responsible for all refunds. Tikkios commision (4%) is in any case not refunded.

Refunding and swapping tickets

It's important to double-check that you have chosen the right tickets before the purchase is confirmed. Tikkio can neither refund tickets that have already been bought nor exchange these for other tickets. Should you have lost your ticket(s) please contact us and we'll let you know what you can do about it.

In case Tikkio doubts your user information, we reserve the right to contact you under the phone number or e-mail address you provided before sending your tickets. If we can't get in contact, we will delete your order without further notice. The tickets you reserved can thus be sold to other customers.

The tickets will be sent to the e-mail address you provided when you purchased your tickets.


A donation solution has been created for the Corona virus. The donation scheme are to be considered pure donation - that is, a gift without the requirement of any kind of delivery of service. For TBA tickets, it is from today the intention of the artist / organizer to conduct a concert sometime in the future. Otherwise, the general terms of use apply.

Ticket delivery

The tickets will be sent to your registered e-mail address shortly after the payment has been processed. You can also find your tickets by logging into our website and going to “My purchases“.

Right of withdrawal

Angrerettloven (Law of the right of withdrawal) chapter 5 §19 addresses limitations in angrerettsloven. Point b states that: 'Regarding distance selling excluding telemarketing the right of withdrawal does not account for single services if at the conclusion of the agreement the seller commits himself to deliver the service at a specific time or within a specific time span'. Single services that are delivered at a specific time or within a specific time span include theatre, concert or flight tickets. In such cases we refer to the applying cancellation rules.

How to change user information

You can register at our website by creating a user account when you're buying a ticket online. Upon completing the process you will receive an e-mail from us confirming your registration. That e-mail includes a link that you can use to change your personal information should you wish to do so.

Terms of service

Please note: By using or visiting this website you accept our terms of service. Tikkio reserves the right to change these terms. If the terms are violated Tikkio can exclude you from this website and/or report the matter.

Limits of use

By visiting or using our website you agree that you can only do so for your own private use. Without special allowance from Tikkio you are not authorized to distribute, change or use any of the information from the website other than for your own private use. Tikkio holds the rights regarding the content and software of this website.

Access to our website and interfering with its functionality

The use of tools to observe or interfere with our website is not allowed. Without special allowance from Tikkio you are not authorized to copy, change, publish or use any of the information on this website except for your own private use.

You understand and accept that Tikkio can excluce you from its website without further notice if you abuse or violate the terms of service. Tikkio will report any violation to the police and take up legal measures to receive compensation for potential economic loss or damage.

Payment information

If you store your card information you will be asked to type in your security code to complete the purchase without typing in the card's number and expiry date. The card information will be stored securely at PayEx.

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